Unauthorized payment

I wouldn't recommend showmax to anyone. Besides the boring and old content their have. Their billing is *****, it's like they survive by debiting clients, without alerting them. A payment was done to showmax from my bank account without my acknowledgement. I was on a 14days free trail, which ended on the 25th of December 2020 and on the 15th day (which is on the 26th of December) I was charged in advance. When I realized the charges that went of my account, which was couple of hours within the 1st day of my billing, I immediately canceled showmax, and note I got no reminder, that my trail is ending/finishing.

When I engaged with them, I was told that, I will not be refunded my money, they bill in advance. which I understand that, but then again it is day one of my billing (few hours) and I canceled my subscription. I feel as if I am being forced to use their services. They is a person I spoke to, by the name of Boiki, who told me that, unfortunately I will have to continue streaming, until my billing period ends, who is on the 26th of January.

Rumors too, Nkululeko Mahlangu, who is a manager/supervisor advanced his colleague that he is not going to attend to my quiry, and if I want to take the matter further I can do so. Very disappointing to hear such for Seniors of the company.

Mostly what is irritating about this showmax company, is that they use the DSTV/Multichoice name as the face.

Thank you Palesa