Unacceptable

I think this is unacceptable that your app and website is down and you guys didn't even bother to notify your clients not even a email this is unacceptable and unprofessional bad service your saying that once upon a time is ending on the 30th yet when a person trys to finish the season your website and app is down and doesn't even say when it will be up and running unacceptable I feel ill have to cancel my showmax with Telkom because not even Netflix dose this and to top it off you guys can't even get make it or brake it back I have asked for mouths now if you can get make it or brake it back but no one can give me a answer unacceptable