UNABLE TO STREAM ON SHOWMAX BUT R99 IS DEDUCTED MONTHLY!!!

IF I COULD I WOULD GIVE SHOWMAX A ZERO RATING!!! EXTREMELY POOR AND UNPROFESSIONAL CUSTOMER SERVICE!!! THEY ARE DEBITING R99 FROM MY ACCOUNT HOWEVER I CANNOT WATCH THE SHOWS ON MY SAMSUNG SMART TV. I'VE BROUGHT THIS ISSUE TO THEIR ATTENTION ABOUT 2 WEEKS AGO BUT STILL THE ISSUE HAS NOT BEEN RESOLVED AND NO FEEDBACK WHATSOEVER WAS PROVIDED. THEY'VE DEBITED MY ACCOUNT STILL YESTERDAY BUT MY ISSUE IS NOT YET RESOLVED AND THEY DIDN'T EVEN BOTHER TO RESPOND. TODAY I'VE REQUESTED THEM TO CANCEL THE SUBSCRIPTION AND REFUND ME FOR 2 MONTHS. FUNNY HOW THEY WERE QUICK TO CANCEL AND STILL HAVE THE AUDACITY TO INFORM ME THAT THEY DON'T HAVE THE REFUND POLICY AND I MAY CONTINUE TO STREAM UNTIL THE FOLLOWING MONTH!!! DO THEY EVEN USE THEIR MINDS WHEN RESPONDING IT BEATS ME!!! HOW DO I CONTINUE TO WATCH????!!! HOW???!!! I PAID FOR THE SERVICE THAT I CANNOT USE AND THEY CANNOT RESOLVE THE ISSUE SO THEY HAVE TO REFUND ME. IT CAN NEVER BE MY NETWORK!!! HIGHLY IMPOSSIBLE!!! I CAN WATCH, WITHOUT ANY ISSUES WHATSOEVER, NETFLIX, YOUTUBE, PRIME VIDEO, SPOTIFY....THE LIST GOES ON. YOU ARE ASSOCIATED WITH COMPANIES LIKE ABSA AND YET YOU ARE NOT IN LINE WITH THEIR VALUES, YOU ARE DE*****ING YOUR CLIENTS!!!YOU CANNOT TAKE FUNDS FROM YOUR CLIENTS ACCOUNT AND FAIL TO PROVIDE THE SERVICE THAT YOU'VE PROMISED, WORSE, YOUR REFUSE TO REFUND THEM!!! YOU ARE **********!!! YOU MUST ALSO TAKE YOUR AGENTS FOR CUSTOMER SERVICE TRAINING AS WELL!!! THEY ARE THE ULTIMATE WORST!!! I JUST WANT MY MONEY BACK!!!