Unable to activate subscription for more than 2 months

As a DSTV subscriber I qualify for free access to Showmax,. Showmax has not been able to activate my subscription since Nov 2021. I spent 4 hours on a text chat with Pabello from Showmax on 18 December 2021, he was unable to resolve the problem. Only after insisting that he escalate the fault, did he provide me with reference number ***6. To date (7 Jan 2022) I have not heard back from Showmax and my subscription is still not active. I started a new live text chat via their website this morning, with no response. In general, their chat responses are extremely slow and a point of frustration.

Another gripe is that Showmax does not support a contact centre for customers to call in and have their problems resolved over the phone, which would be much quicker than their text chat line.