EN
Eurica N

1 reviews | Active since Dec 2017

15 Jul 2025, 10:46

Terrible

Not even worth a full star. We have been trying to renew our subscription for the past 3 weeks, it takes me through to the banking authentication page and everything, but afterwards it keeps saying "There was an error, please try again later". We have tried to contact them, left messages on facebook posts etc. The customer services is absolutely the worst and honestly, I no longer want to subscribe if there is consistent problems with billing. I suspect that once I do get the payment through and the subscription renewed, I will probably billed in duplicate amounts as it is clear that this platform is a disaster.

0
Replies (4)
Showmax
Showmax's reply15 Jul 2025, 11:38
Official
Hi 
Eurica 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
Showmax: Hello Peter Team

Showmax
Showmax's reply15 Jul 2025, 12:35
Official
HI Eurica

We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?Thank you.
Kind regards,Showmax: Hello Peter Team
EN
Eurica N's update15 Jul 2025, 12:40
Reviewer Update
How did you try to reach me?
My phone has been with me the entire time. The last and only call I had today was from an Insurance company. You did not try to reach me.
Showmax
Showmax's reply15 Jul 2025, 13:16
Official
Hi

We made use of the number provided in your profile.
Can you provide us with your number so we can give you a call.

Kind regards,Showmax: Hello Peter Team