PD
Peter D

1 reviews | Active since Jul 2017

10 Jul 2017, 15:34

Telkom Free data Showmax promotion - BAD CREDIT NIGHTMARE

<p>In September 2016 i used Telkom's Showmax promotion to sign up for the (R99.00) free data promotion. at the time I was not aware that you ALSO had to create a Showmax Account also for R99.00.</p> <p> </p> <p>So after using the Telkom link and inputting the Telkom voucher into the Showmax website, I was on line. </p> <p>In February I decided to cancel the subscription and after many call I spoke to someone on the phone who cancelled the 99.00 Add on bundle. My accounts from March onwards shows that Telkom is no longer debiting me the R99.00</p> <p>I then started receiving demands from the lawyers to say that my account was over due. After many calls I received a number of statements of a copy tax invoice which was marked as follows below.</p> <p> </p> <p>Telkom SA SOC Ltd. Registered office: 61 Oak Avenue, Centurion, 0157. Company Registration No ***. VAT No ********** 146</p> <p> </p> <p>However I noticed that there was double billing every month, two different accounts</p> <p> </p> <p>Description Service/No Period Cost<br /> <br /> Showmax V ********** 25699 04 Jan 17 - 03 Feb 17 R86.84<br /> Showmax V ********** 25799 04 Jan 17 - 03 Feb 17 R86.84<br /> ___________________________________________________________________________________________________________________</p> <p> </p> <p>While applying for a homeloan, my credit history showed a black mark . SO today i spent hours and many conversations to get the following statement from a telkom Representative </p> <p> </p> <p>From: ********** /> Sent: Monday, 10 July 2017 2:25 PM<br /> To: Peter Dreyer ********** /> Subject: RE: Peter Dreyer Showmax.pdf</p> <p> </p> <p>Good day Mr Dreyer</p> <p> </p> <p>I hope this communique finds you well</p> <p> </p> <p>Kindly find the email as confirmation that your account is up-to-date</p> <p> </p> <p>As far as showmax is concerned, it was succesfully cancelled and you do not have outstanding charges that you must pay</p> <p> </p> <p>I sincerely apologise for any inconveniences caused</p> <p> </p> <p>Regards</p> <p>Siphokazi</p> <p> From another Telkom Rep I received the LATEST bill which showed the outstanding amount was approx R1031.00</p> <p> </p> <p>But 5 months ********** comes to R495.00?</p> <p>However the good news is that the billing stopped there . </p> <p> </p> <p>That amount is now blacklisted on my account and I cannot apply for a home loan</p> <p> </p> <p> </p> <p>BUT IT DID NOT END HERE</p> <p>Still trying to find out about the outstanding account </p> <p>Showmax is STILL billing me!!!!!!!!!!!</p> <p> </p> <p>Subscription Purchase History<br /> PAYMENT METHOD PRICE DATE<br /> Unknown instrument R99 2017-07-07<br /> Unknown instrument R99 2017-06-07<br /> Unknown instrument R99 2017-05-07<br /> Unknown instrument R99 2017-04-07<br /> Unknown instrument R99 2017-03-07<br /> Unknown instrument R99 2017-02-07<br /> Unknown instrument R99 2017-01-07<br /> Unknown instrument R99 2016-12-07</p> <p> </p> <p>I am quite happy to pay my R495.00 due but i HAVE to have the balance of the duplicate cancelled and credited and a letter sent to Transunion Credit to clear my name. </p> <p> </p> <p>Regards</p> <p>Peter Dreyer </p>

0
Replies (1)
Showmax
Showmax's reply23 Aug 2017, 08:53
Official

Hi Peter,

That sounds like a horrible ordeal to go through.

If you have signed up with Telkom, they would be the primary contact for the billing but we want to get this sorted out for you. We've been able to have a quick look into your account, but we need to make certain of a few things. Please send us your contact details, by private message, so we can contact you.

Looking forward to hearing from you.

The Showmax team