Telkom and Showmax account

Telkom poor or no service Telkom and Showmax account Showmax accounts My name is Wynand Kruger and I have a adsl line with Telkom. My bill used to be between R220 and R300. About 4-5 months ago I signed up with Showmax through the Telkom app. I initially battled as I kept receiving the same message..."registration failed. Try again later", which I did. I eventually succeeded. Since then my billing become a nightmare. My bill escalated to almost R6000 as I now have 8 active Showmax accounts!!! I tried relentlessly to cancel these but without success. I visited the Telkom shop in Vaal Mall twice alteady only to be told that they don't deal with accounts. My line has now been suspended for the 4th time. I am very unhappy and as my own business depends on my internet service, I am suffering losses due to this poor service.

About 2 months back I had a influx of calls from Telkom to resolve this issue. I was promised that the credit that was due to me will be paid to me within a week. This is however the last time I've heard from anybody. By contacting me then was only to close the open case it seems as I got very poor customer service.

I need this to be resolved ASAP and the money that is owed to me paid with immediate effect.

I was contacted last week and promised YET AGAIN that my problem would be resolved but that was also again the last that I heard from anybody.

When trying to log a fault on the Telkom app, this is the respinse I get, time after time.. "Telkom SA: Something went wrong while attempting to log your problem. Please try again in a few minutes or visit http://tlkm.link/chat".

When owing Telkom money they are quick to suspend your services but if THEY owe YOU money, they blatantly ignore you. I am going to escalate this issue to a higher authority. This is the 4th complaint I've logged on this platform and remarkably I've STILL not received the money owed to me. I've been given only empty promises and exceptionally poor service.