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Tume M
1 reviews | Active since Jul 2017
03 Sept 2024, 02:27
*****sters..****mers
I am sick to my stomach with showmax.for the passed 5 months they have been deduction subscription but i cannot view on my app.they wanted bank statements to show that they have been deducting, sent them the bank statement then they wanted my card number vvc number.tbat is when i told them *** and did not provide my card details.i have been complaining for 5 months to no avail.i have reset my password and when i login it shows that i have not subscribed how so when the deduct every month.Liaising with them is a futile exercise as they are not helpful.tgey are *****sters and i want all my money back.
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Replies (2)0
Replies (2)
Showmax's replyOfficial
03 Sept 2024, 07:29 Hi Tume
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,Showmax: Hello Peter Team
Showmax's reply03 Sept 2024, 07:29
Official
Hi Tume
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,Showmax: Hello Peter Team
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Tume M's updateReviewer Update
03 Sept 2024, 11:17Thanks Rea from Showmax.he was polite and resolved my issue asap..did i really have to go to hellopeter before this matter was resolved? Anyhoe Rea keep up the good work neh..only question left is will I be reimbursed for the months that my query was not resolved and money was still being debited?
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Tume M's update03 Sept 2024, 11:17
Reviewer Update
Thanks Rea from Showmax.he was polite and resolved my issue asap..did i really have to go to hellopeter before this matter was resolved? Anyhoe Rea keep up the good work neh..only question left is will I be reimbursed for the months that my query was not resolved and money was still being debited?