South Africa's worst service centre

Showmax customer service is the worst I have ever experienced. It can only be described as a disgrace. They have no call center so customers must work on instant messaging. It takes hours to do anything and frequently times out so you have to go the full route through the bot, supply credentials, explain the problem, and let the customer reps try the same tricks. I have now contacted this "customer care" system six times over ten days for the same problem. I have spent hours on my phone messaging and I am still not one step closer to having access to Showmax. If I were on the DSTV board I would think very carefully about the Showmax partnership because such poor service must be causing reputational damage and costing DSTV in lost revenue. I pay for a service I cannot access, and I simply can't waste any more of my working time messaging this useless service.