Showmax useless

I paid to renew my subscription last night so my kids can enjoy TV with their friends. I used the link directly from Showmax using my bank card. The payment was done successfully last night but still not authorized by Show max. Ntshidiseng Zulu was very unhelpful insisting on proof of payment. I sent a note from FNB that they cannot generate proof of payment without Showmax authorizing the payment. They are not helpful - meanwhile, I have paid not receiving any service. This is very disappointing to my kids who are crying now . Useful customer service