Showmax up to ****

I've had a very bad experience with showmax. Signed up for the 14day trial where afterwards you pay R99 subscription every month. I have a smart TV, could not connect onto showmax, but could on any other device. I contacted the call center, explained my situation that I couldn't watch on my TV and needed assistance. The agent that was suppose to help me just ended the chat without resolving my issue. Im canceling showmax due to this, how can I pay for a service that I'm not receiving. It seems that showmax is in the business of just taking people's money without actually providing the service. I will never recommend showmax to anyone and I will most definitely make sure I spread the word about the bad service I received.