Showmax Unresolved Issue and Continued Unauthorized Deductions

Your response fails to address the core issue I've been raising, and it is deeply disappointing.

Let me reiterate my primary concerns:

Unauthorized Deductions: For over a year, Showmax has been deducting money from my account without my knowledge, consent, or any intention on my part to subscribe to your services. This is a blatant abuse of my financial information.

Lack of Ownership: Your response does not acknowledge the un-authorized debits, and the explanation provided for the streaming activity on January 9th, 2023, does not justify the prolonged and unauthorized deductions.

Inconsistent Information: I find it absurd that you claim my card details were used to pay for two different Showmax accounts. This further highlights the inconsistent information provided and a lack of understanding of the situation.

Refusal of Refund: The continued refusal to refund my money, despite the clear evidence of unauthorized transactions and my explicit disapproval, is unacceptable. Your suggestion that I should suffer for an account I never intended to have is both illogical and unjust.

Lack of Direct Answers: I requested specific details about the streaming activities, including when was the last time streaming occurred and on which devices. Instead of addressing these concerns directly, I am directed to cancel a subscription I never authorized in the first place.

I demand a thorough investigation into the unauthorized deductions, an immediate refund for the entire period, and a clear and direct response to the questions I have raised.

I expect a prompt and responsible resolution to this matter.