Showmax: ********* Conduct

I loaded a complaint on this site a few days ago about the conduct of Showmax. I signed up for a misleading and confusing offer they made in February. I thereafter tried to cancel it because I don't want to watch movies on my small screen phone, it was not made clear that the contract was for a cell phone. I have not used the service at all since then. I then asked the Showmax Live Chat person called Euticah to cancel my account. She said she would do so on the 27th of February 2021 but she did not cancel the account. Now Showmax is persevering that I only cancelled it in May after I saw another deduction off my credit card. I have sent a copy and paste of the conversation off their own website but despite the written confirmation of my cancellation they are refusing to accept that I cancelled and now still want to bill me for half of June. I think this is ********* conduct and it is pecu**** in the extreme that they are denying my cancellation despite having a written record off thei own website. There are a lot of negative reviews about this company on Hello Peter, you wonder why their brand managers don't take more notice and do some damage control like treating customers fairly.