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Tumi T
1 reviews | Active since Jan 2016
26 Feb 2025, 14:07
Showmax *****ulently double billing me
Showmax has been incorrectly debiting my account for the past xx months while I was making prepaid payments because their system was not accepting my EFT payments. A day after I make prepaid payments, they would debit my account and from Jan I’ve been paying them via DSTV and they are still debiting me. I have been making payments month to month because my subscriptions would expire monthly and I was prompted to make re subscribe to continue watching. I only have one active account with Showmax at the moment and it seems I have been double billed. I want my refund ASAP
Helpful (0)
Replies (4)0
Replies (4)
Showmax's replyOfficial
26 Feb 2025, 14:33 Hi Keitumetse
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
Showmax's reply26 Feb 2025, 14:33
Official
Hi Keitumetse
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
Showmax's replyOfficial
26 Feb 2025, 15:22 Hi Keitumetse
Thank you for taking our call and giving us the opportunity to remedy the situaton, We appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Thank you for taking our call and giving us the opportunity to remedy the situaton, We appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Showmax's reply26 Feb 2025, 15:22
Official
Hi Keitumetse
Thank you for taking our call and giving us the opportunity to remedy the situaton, We appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Thank you for taking our call and giving us the opportunity to remedy the situaton, We appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
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Tumi T's updateReviewer Update
28 Feb 2025, 08:47Hi Showmax
I am still waiting for the email from you confirming that I will be refunded the past 4 months. Please send again.
I am still waiting for the email from you confirming that I will be refunded the past 4 months. Please send again.
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Tumi T's update28 Feb 2025, 08:47
Reviewer Update
Hi Showmax
I am still waiting for the email from you confirming that I will be refunded the past 4 months. Please send again.
I am still waiting for the email from you confirming that I will be refunded the past 4 months. Please send again.
Showmax's replyOfficial
28 Feb 2025, 15:24Hi Tumi
Thank you for taking our call. We’re glad we could resolve your query. A confirmation email regarding your refund for the past four months has been sent to you. Please check your inbox.
Should you require any assistance regarding Showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Thank you for taking our call. We’re glad we could resolve your query. A confirmation email regarding your refund for the past four months has been sent to you. Please check your inbox.
Should you require any assistance regarding Showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Showmax's reply28 Feb 2025, 15:24
Official
Hi Tumi
Thank you for taking our call. We’re glad we could resolve your query. A confirmation email regarding your refund for the past four months has been sent to you. Please check your inbox.
Should you require any assistance regarding Showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Thank you for taking our call. We’re glad we could resolve your query. A confirmation email regarding your refund for the past four months has been sent to you. Please check your inbox.
Should you require any assistance regarding Showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.