LL
Lizelle L
1 reviews | Active since Mar 2024
04 Jan 2025, 22:11
Showmax tried to fix what was never broken
I cancelled my subscription a few months ago. I tried to reinstate my subscription / account by selecting the pay through Vodacom payment method. What a struggle, needless to say I tried to contact Showmax for assistance and what a useless attempt, not very helpful at all! I tried again and nothing I then attempted to deactivate my account and open a new one with a different email address and that was also not very successful. I hate what they have done with Showmax. It’s complicated and frustrating WHY “FIX” SOMETHING THAT WAS NEVER BROKEN! If it can’t be straight forward to activate an account why even bother!
Helpful (0)
Replies (3)0
Replies (3)
Showmax's replyOfficial
06 Jan 2025, 08:32Hi Lizelle
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
Showmax's reply06 Jan 2025, 08:32
Official
Hi Lizelle
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
Showmax's replyOfficial
06 Jan 2025, 08:38Hi Lizelle
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?Thank you.
Kind regards,Showmax: Hello Peter Team
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?Thank you.
Kind regards,Showmax: Hello Peter Team
Showmax's reply06 Jan 2025, 08:38
Official
Hi Lizelle
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?Thank you.
Kind regards,Showmax: Hello Peter Team
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?Thank you.
Kind regards,Showmax: Hello Peter Team
Showmax's replyOfficial
06 Jan 2025, 10:02 Hi Lizelle An email has been sent to you in response to your query. We appreciate your time and patience and hope you have a wonderful day. Should you require any assistance regarding Showmax please feel free to reach out to us on the help site via live chat for speedy assistance in resolving any challenges. Kind regards, Showmax: Hellopeter Team.
Showmax's reply06 Jan 2025, 10:02
Official
Hi Lizelle An email has been sent to you in response to your query. We appreciate your time and patience and hope you have a wonderful day. Should you require any assistance regarding Showmax please feel free to reach out to us on the help site via live chat for speedy assistance in resolving any challenges. Kind regards, Showmax: Hellopeter Team.