Showmax /Telkom worst service ever! Pay subs but neither is capable of offering service for subs that have been paid!

How is it possible that I pay my subs to Telkom every month yet Showmax has been discontinued! I have checked with Telkom and according to them all is switched on and active on their side. Advise me to speak with Showmax, after numerous attempts (I have at least 3referance numbers) and an online chat, have emailed my Telkom statements to Showmax together with proof of payment. Yet Showmax is still unable to assist me with this issue and very casually inform me to speak to Telkom. Whom I might add are working from home and I have been speaking with them on a day to day basis and hold for anything between 30 to 60 minutes at a time. Surely if Showmax and Telkom are in business together then someone from either company should be able to communicate with someone from the other in order to get this sorted out! I am at my whits end! Shocking service! Can anyone advise where I can reach the CEO of showmax! I do not appreciate paying subs for a service I am not getting!