AvJ
André van Jaarsveldt

1 reviews | Active since May 2016

22 Nov 2016, 07:24

Showmax support team insufficient and lazy

<p>On the 11th of November I contacted Showmax support team with 3 questions mark clearly 1,2 and 3. They rep**** and answered only 2. I rep**** back and re-asked the 3rd question, but they didn't even bother replying back. Because I'm South African and use to poor service, I decided to join Showmax regardless. </p> <p>Now, to make matters worst, I have bad service using the LG Smart tv app. I see the last update was done way back in April this year. Showmax/Multi-Choice, I hope you know I can simply download stuff free from peer-2-peer sites, or stream free from Kodi Exodus. I chose to do it legally and this is the bad service I receive. </p> <p>I contacted Showmax support regarding my LG smart TV app with the following problems :</p> <p>1-First tye app let my TV freeze from time to time.</p> <p>2-Secondly it give me an error message to check my Internet connection once I want to load content. I have super fast Fibre connection so there's nothing wrong with my internet. I can stream at full 1080p YouTube without any problems. </p> <p>3-I use the app and when I enter content, I receive a error message "You have reached the maximum number of active devices (LNK 1017) That only happens on the LG smart tv app, and I DON'T use Showmax on any other device at that time. Just on my Smart Tv.</p> <p> </p> <p>Then I would also like to know when you will have Playstation 4 support. I saw on Facebook, dated back April already Showmax is working on PS4 support. </p> <p>Hope to hear from you soon. </p>

0
Replies (2)
Showmax
Showmax's reply22 Nov 2016, 08:14
Official

Hi André,

That's not what we like to hear.

We'll investigate this for you and get to the bottom of it. You can expect an email shortly.

Please accept our apologies for the inconvenience.

The ShowMax team

AvJ
André van Jaarsveldt's update07 Dec 2016, 09:45
Reviewer Update

I was contacted by Neil Withers, KG and Keith . They handled my problem highy professionally and showed great interest in solving my problem . Thank you Neil for always coming back to me asap and keeping me up te date . This is world class service from a proudly South African company .

Please keep up the great service and keep on adding great content, and can't wait for the PS4 app one of these days!