Showmax subscription ****

30 April 2025 I paid my subscription fee using the airtime option where showmax deduct funds from your airtime balance. 12 May I received and email stating that my account is cancelled because I did not update payment details. I dont even know I needed to update my payment details because they have my banking details and they have been debiting my account all along(I have been paying via debit order since inception). Now they insist that they need the vodacom statement to show that i have paid with airtime and I am telling them that I use a prepaid number I do not have a statement. This is so unprofessional because they show be able to see my payment if they reconcile their accounts and why give us airtime option if they cant trace the funds. I am so angry right now this is disapointing