Showmax starting to ***** me

I subscribed to the Showmax Pro Mobile on the 26/11/2023 after my Showmax Pro was discontinued. I only noticed when I was trying to play it on my TV that I am unable to stream on my TV anymore. I then went back to look to the options and managed to pick up the R99 package, but I was only told that I will only be able to watch the R99 package after a month and yet my money is gone. This means I have paid for two packages, but I can only watch one. Here is my fault was purchasing the mobile package when I needed the TV package. The TV package doesn't have live sports games, that was a fail from Showmax. Nonetheless, I have requested that my R99 package be activated immediately, but I was told thats impossible, at year 2023? Can someone help here as i am sitting with a useless showmax package of R255 that I can only watch on the mobile, how clever is that? Now that I have downgraded to R99 package and I cannot even use it until the next billing cycle which I will also be charged for?