Showmax staff has zero ability to make changes?

Started out great, but after 3 months 90% of the movies became unplayable on my smart TV. I'm not an idiot, so obviously I tried everything, like signing out of the account and back in, changing passwords, running firmware updates on the TV and checking for compatibility issues between versions. Nothing worked.

Eventually, I contacted Showmax via the web-chat feature, where the staff member told me the account was inactive, but they CANNOT DO ANYTHING from their side. Then on a second chat session the next day, they also told me "it's strange" that I don't have an account "cancel" button. So now the account is inactive, but I'm paying for it, and I can't cancel and there is nothing I can do and NOTHING THEY CAN DO! Really?!? Well, that was helpful... Now 2 weeks later, I get a response from an email, to send my account details. Like starting the whole process again is going to be any different.