SHOWMAX - (SHOW"MINI") - NO SERVICE !!

1. Does Showmax have a phone number? other than a useless bot that keeps asking the same question over and over! 2. Does Showmax have an address? It is impossible to try and reach anyone at the (new) Showmax – other than a useless bot! I have tried everything – but still having issues trying to watch & download the NEW Showmax on my Smart TV. I have visited Multichoice, DSTV etc., etc., etc. – no one is able to assist. I have been a Showmax client for several years! yet I have NOT received an email confirming that I have been “migrated” to the new Showmax. I refuse to sign up again for Showmax because I have had endless problems with my account – so much so that MultiChoice “reinstalled” Showmax in November last year, DESPITE BEING A SHOWMAX CLIENT FOR SEVERAL YEARS. Showmax is part of my DSTV Premium Package which I have not been able to access since the beginning of February this year. I have spent 5 days trying to obtain assistance – visiting MultiChoice, DSTV in addition to capturing endless QR codes, Passwords etc. etc. etc. etc. Please could someone / anyone / a human phone me to assist? or tell me where I can go to get assistance! I have received two AUTOMATED responses: Showmax Case ID: ***8 Showmax Case ID: ***8 "Nice to hear from you! We received your message, and we will get back to you within 24 hours. " - that was several days ago!