Showmax should be renamed Showmin

We have, or had, Showmax included with our DSTV account and watched it on a regular basis, they then "reorganised" their service and ever since we cannot access it. I have personally visited the DSTV Service Centre in Randburg three (3) times, most recently this week, but to no avail. Whilst we've always received good service from DSTV, they advise me that when the message "a problem has occurred" shows on the screen when trying to access Showmax, only Showmax can fix it. My complaint has been escalated to Showmax for action, but judging by the inefficient and apathetic way they're handling the many people sharing the same problem as me, I doubt it will be settled any time soon. Showmax management should be ashamed of themselves, firstly for allowing an "upgrade" to be actioned that disconnected many of their customers and secondly for allowing this problem to continue for so long without being fixed, or any explanation or apology being made. Showmax should be renamed Showmin as they provide minimum customer service.