Showmax Service

Hi, I am a DSTV Premium client and have been watching Showmax for about 8 months now. On the weekend my Showmax displayed an error code when I tried to watch a show. I called DSTV and they were very helpfull and patient with me. We went trough all the setup steps over the phone and found nothing wrong. The call desk operator recommended I contact Showmax direct to resolve the problem. I logged into my Showmax account online and when I went to confirm the payment option to go in conjunction with my DSTV account, I get a message that says "payment declined", when I select payment method is dstv. I contacted the Showmax chat assistant and after an hour of waiting for a reply I logged off and on again. I then emailed them as well with screen shots of the errors. I was told on Monday that they would sort the problem out, its now Tuesday and I still can't get hold of anybody on the chat desk, and the computer generated e-mail returns are still telling me that they will contact me shortly. How can it take 4 days (2 working days) to link an existing account to my DSTV account, which is displayed on their page under the "my account" page, where it says active but nothing happens.