Showmax reactivation HORROR!!!

My Showmax services were disconnected end of July. I contacted Multichoice on the 2nd August and spoke to a lady named Babalwa Mabunzi who struggled to reconnect me and said her manager will contact me. 13 days LATER(Today) I phoned again and spoke to Matthew who was RUDE and I asked for his team leader Tshepo who kept on telling me that my Showmax was linked to my premium package(service cancelled on 7 June 2021)😳I told him that I was using my Showmax up until end July 2024. I decided to stop arguing with and asked for his superior. This guy literally kept me on the line for 47mins waiting for his boss until they hung-up. The total call time was 1:32:21 & I still haven't received any assistance😤 I want him to reimburse my AIRTIME. So far I am not happy with the service I'm receiving and all I want is to reactivate my service & wasted airtime. I tried to link my Showmax and after the system tries to generate quote I get an error message.