SHOWMAX POOR SERVICE

I have been with Showmax since the beginning, and I paid monthly When my card expired I added a new card for payments, so they informed me I couldn't pay with a debit order I must do it manually every month. So 29 December when I make my payment I see another package for R225 (I usually pay the R99 package) so I click on that and pay the R225. When I want to watch I cannot watch on my computer as I usually watch on my computer. So I contacted Showmax on the chat option. They then told me that I had chosen a mobile plan Showmax Pro, but it have been discontinued. So they said they would refund me I then clicked on the R99 package and paid it. When I want to watch something on Monday evening I cannot watch anything on my computer, so I talk to Sisipho Gaga who informed me that I have chosen the mobile plan and have to wait a month before I can watch anything.... now apparently I cannot be refunded the R225 because my son watch a movie a few months back when I had the R99 package on his phone. What is the problem now? I have paid R225 and R99 but have to wait now a month before I can watch anything on my computer on Showmax. The discontinued package is still on their website. There is no one available that can help me accept the chat agents. I am disappointed