Showmax payment via MTN airtime error

For the past few months i used my MTN airtime to pay for my Showmax, whic in return gives me free data, end of April i did this and my account was not active after it took my data.

i reached out to showmax and they could not see the payment- even though they sent me an email that payment was successful, they told me to call MTN to get proof of the payment- ( my airtime was already taken) due to the weekend this was not possible, so no showmax for the whole weekend.

the monday i got through to MTN who logged a request for the proof and they could confirm the airtime was taken.

while waiting and liaising with showmax via chat or email only, i then did the payment again via MTN so that i can atleast watch while the issue was escalated.

almost 2 weeks went by and many emails from me to showmax and calls to MTN.

showmax sent an email to say they made a mistake and the payment they did receive, they will load it as a voucher for the next month.

They issue was handled very poor and i feel they could have done more to make me feel at ease after all my running around to do their work and to investigate back and forth.

They never offered me my money back, or asked me what i wanted to do, they just assume i want to continue another month.

Im not impressed!!!