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Shasha S
1 reviews | Active since Mar 2021
10 Aug 2024, 09:05
Showmax over-debiting debiting twice a month(****)
For the past two months, Showmax has now been debiting from our account twice, at different amounts and dates, in a space of two months we have now been charged for nearly 5 months. On picking this up, I sent an email to Showmax, to which the response is that I should visit their live chat on the website, which isn’t there. This is really not right(****-like transaction), it’s our monies that are being taken without authorisation.
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Replies (2)0
Replies (2)
Showmax's replyOfficial
10 Aug 2024, 14:21Hi Shasha
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,Showmax: Hello Peter Team
Showmax's reply10 Aug 2024, 14:21
Official
Hi Shasha
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,Showmax: Hello Peter Team
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Shasha S's updateReviewer Update
29 Aug 2024, 09:11Thank you very much,
I did receive communication from Showmax, a gentleman named Rea assisted and had the issue rectified within 48hrs. He closed down the duplicate account as well and assured that the same thing will not happen in future.
Thank you very much to the Hello Peter team, really appreciate the assistance.
I did receive communication from Showmax, a gentleman named Rea assisted and had the issue rectified within 48hrs. He closed down the duplicate account as well and assured that the same thing will not happen in future.
Thank you very much to the Hello Peter team, really appreciate the assistance.
SS
Shasha S's update29 Aug 2024, 09:11
Reviewer Update
Thank you very much,
I did receive communication from Showmax, a gentleman named Rea assisted and had the issue rectified within 48hrs. He closed down the duplicate account as well and assured that the same thing will not happen in future.
Thank you very much to the Hello Peter team, really appreciate the assistance.
I did receive communication from Showmax, a gentleman named Rea assisted and had the issue rectified within 48hrs. He closed down the duplicate account as well and assured that the same thing will not happen in future.
Thank you very much to the Hello Peter team, really appreciate the assistance.