Showmax on

On the 17th September 2023. I loaded airtime on my Vodacom account number and renewed my Showmax subscription of R99.00. Ever since I have been unable to watch anything. I received an sms from showmax on the the 17th confirming my R99.00 subscription has been paid. I logged into their chat box. Was chatting to Thabang who was un helpful. I had to guide few times to look at the transaction that took place on the 17th. Eventually he told me my payment was unsuccessful. Even though I told him that I received an sms confirmation of a successful payment. I called Vodacom and spoke to a lady that told me they can't send me proof of the transaction and dropped the phone on me after I said she must escalate the matter to he supervisor.