DP
Debra P

1 reviews | Active since Aug 2011

19 Apr 2017, 13:04

ShowMax not so Max-imised.

<p>I decided to give ShowMax a try as DSTV, in my opinion, is just a waste of viewing time. I clicked on the free trial button on the website and decided to use Telkom as my billing option. BIG MISTAKE. Firstly, it turns out that if you choose Telkom as your billing option, the free trial is no longer an option for you. Nowhere was i told that on the website or in my chat with the consultant. Secondly, I received my Telkom bill to find out that I had been charged for March, even though I only joined in April (with Telkom, am I surprised? No.) </p> <p>I contacted ShowMax to find out what was going on. I was only then informed that the free trial was not valid with Telkom billing. And that I should contact Telkom re the billing. So I had to spend the usual waste of time on hold waiting for a consultant at Telkom. Finally, after answering all the security questions and giving a telephonic pint of blood, the consultant said that I could phone back in two weeks and go through the same process to see if the 'dispute' had been resolved. </p> <p>Why am i irritated? Because i feel like it's false advertising to say that you are going to get a free trial, then offer billing options that negate that free trial. Because I am subscribed to ShowMax for viewing, not Telkom. If they offer Telkom as a billing option, then faults with the billing is ShowMax's problem. So Showmax needs to resolve them, not me having to go to Telkom. That's making it my problem, which irritates me. Telkom couldn't even find the start of my subscription date at ShowMax, so how could they possibly bill accurately? </p> <p>And Showmax says it has thousands and thousands of movies. Yes, they might have, but i could not find anything close to current. The only current viewing were the series. On their website I couldn't find examples of movies. Just a lot of 'free trial' stuff. </p> <p> </p>

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Replies (2)
Showmax
Showmax's reply19 Apr 2017, 13:12
Official

Hi Debra,

Thanks for contacting us.

We will look into your account for you.

We'll ask someone to contact you to talk to you about some of the movies that you would like to see on the platform.

Please can you send your email address privately on this complaint so we can investigate.

The Showmax team

Best regards,

DP
Debra P's update19 Apr 2017, 13:43
Reviewer Update

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