Showmax New Change Takes BAD SERVICE to another level

If negative star ratings were possible, I would undoubtedly give this service 5 negative stars. The level of service provided doesn't even warrant a single star.

Despite paying for my Showmax subscription through DStv, I am unable to access the new Showmax . This is trying the app on both my iPad and iPhone, as suggested by multiple agents, it consistently states that I have not subscribed.

Upon contacting a Multichoice agent, I was informed that my Showmax account is still in the process of being migrated. Unfortunately, the agent couldn't provide a timeframe for when this migration would be complete. They advised me to check back in 24 to 72 hours, but a week later, the issue remains unresolved. The agent also suggested I contact Showmax via the chatbox.

Regrettably, my experience with the chatbox has been frustrating. Spending a total of 2 hours over two days chatting with bots and agents who take an eternity to respond is exasperating. Their response, asking for patience due to dealing with multiple customers, is unsatisfactory. Additionally, I find it disheartening that, despite having paid for the service, I am halfway through the month and still unable to access Showmax.

I'm left feeling defeated. My only viable option seems to be cancelling the subscription and seeking a refund. Haai! This takes bad service and bad change management to another level.