Showmax is Nomax

I am unable to watch Showmax. I have the Premium package with Mulichoice/Dstv, and am supposed to have free access to Showmax. I have now tried for almost THREE WEEKS with BOTH Dstv and Showmax to get access, but no luck. In an online chat with Showmax I was told to get to Dstv to set me up because they (Showmax) have enabled my subscription. I even visited Multichoice's centre on 30 March 2024, and after a few hours they still couldn't get me set up. All this when more than a month ago I was told to upgrade to the Explora Ultra decoder so that I could have access. This last few days sent emails to Dstv, and was told that Showmax would contact me. No contact was made. I am at wits end, and really don't know what to do anymore.