Showmax is just another streaming con!

Hi

I've had an issue with my Showmax account since yesterday. I am unable to watch any content, I get the following error:

"Your subscription type or status doesn't allow access to this content. Visit My Account to manage your subscription and payment details. [PLA1003]"

I have been on the DSTV payment plan for the past 3 months with no issues, all of a sudden yesterday I'm getting issues. I contacted Multichoice to confirm the payment had been made, then confirmed the amount was debited as did my statement reflect that I had paid. I spoke with 2 different people via live chat on Showmax yesterday who could not help, they claim my payment has decliened, which is alarming because my bank says I paid, DSTV says I paid, one Showmax support rep even resorted to stating "We are not able to sent the the d/o, please note its Sunday might be the reason."

So I left it alone yesterday after calling Multichoice call center twice to try and fix it on their end, Multichoice says I should contact Showmax, and visa versa, yet when they debited from my account nobody was playing games.

I contacted them today again, since it "was Sunday" yesterday, and still I have the same issues. The support people are just singing the same song. I called Multichoice call center when I was then redirected to the manager who claimed he would escalate my query and contact Showmax directly then get back to me to confirm if I had been assisted, he said it should not take more than 30 minutes. It has been about 6 hours since I've been for those two calls, still nothing.

When I logon to my https://www.dstv.co.za/self-service/ I can see that my Showmax subscription is active, my statements also claim I have paid for said Showmax subscription.

Could somebody please explain to me what is going on? Do I have to cancel my service because clearly I'm paying something that I don't use.

My email address is ***. Please assist.