Showmax is big ****

Showmax is big **** I used to enjoy watching their shows up until recently I have upgraded my service and made a payment for R99 however suspiciously the money was return into my bank account because I have opted for refund for which I don't remember doing that and I was watching the show ever since payment was done. When I asked they said I should wait for 3days for the money to reflect into my bank account its way more than 3 days I still have received any money from showmax. I want my money back showmax you **** people.