Showmax "Help" is no help

After an initial pleasant experience with the help provided by the consultants through mobile communications, it has turned to a frustrating failure since. 3 weeks of trying to access my showmax account to view showmax (through my premium package with DSTV). Nothing!! I received one email correspondence per day with instructions on what to "try". Each day i carry out the instructions and return the daily email with no progress. This limited assistance clearly does not work. I have no other means to contact anybody but the single email address which is published for Showmax. I no longer receive even those emails and consequently remain without access to showmax. This is not right or fair.