MG
Manie G

1 reviews | Active since Mar 2009

27 Feb 2018, 08:52

Showmax + Helkom = Recipe for disaster.

The information on your website is misleading, you advise that I cancel at anytime yet I have been battling with cancelling my subscription since the 12 th of February with no Feedback whatsoever. I took up the offer of having my subscription to go off with my telkom account, and I am getting the runaround from having to phone different departments and having to submit written cancellation forms etc (which was done) I will in future definitely consider whether to take out Showmax again - no such hassles with Netflix.

0
Replies (5)
Showmax
Showmax's reply05 Mar 2018, 14:36
Official

Hi HASTUR

Really sorry for the delay in response and more so for the experience encountered. This is not ideal.

We have directed your complaint to the relevant team on our end who will be in further contact with yourself as well as Telkom on your behalf.

The Showmax team

MG
Manie G's update04 Apr 2018, 13:13
Reviewer Update
Still not Done, Absolutely Useless.
MG
Manie G's update09 Apr 2018, 17:10
Reviewer Update
Still no Resolution.
MG
Manie G's update13 Apr 2018, 20:56
Reviewer Update
Still not done
MG
Manie G's update27 Apr 2018, 09:25
Reviewer Update
This has still not bee done, nearly 3 months down the line.