SHOWMAX *****

I had subscribed to showmax via DSTV early last year as showmax is free for DSTV premium customers. after downgrading my DSTV premium subscription to another package i was unable to access any content on showmax, when i logged into showmax it displayed that i do not have an active subscription nor do i have any registered devices. I had taken it that showmax was cancelled as a result of downgrading from DSTV premium.

recently it has come to my attention that i was being billed for showmax via DSTV. over 6 months and i was billed all along. i contacted DSTV and they told me i need to cancel online with showmax. When i logged into showmax, it showed that i did not have an active subscription.

i contacted dstv again and they requested that i use the online chat to speak to showmax and confirm that i do not have an active subscription.

i chat to Khulani on the online chat, i had told him that i am being billed for showmax via DSTV but i do not have an active account. (PLEASE NOTE: I DID NOT HAVE AN ACTIVE SHOWMAX ACCOUNT), Khulani went ahead and said i am a subscriber and for some reason reset my password (and never did i say i need a password reset) and all of a sudden i was a subscriber to showmax? using my same login email address that previously told me i am not a showmax subscriber?

I did not formally cancel my showmax account because when i logged on it told me i am not a showmax subscriber. (so why would i have to formally cancel it - assuming it cancels when you are no longer a dstv premium customer.) I did not access showmax as i was unable to view anything, i logged on to my showmax account and it said i am not an active subscriber, so why did i get charged all these months via DSTV, and suddenly when i made showmax aware of this i could login and view that i have an active account.

this is ***** by showmax.