Showmax does not want new or returning customers

Never has giving money to a streaming service been so difficult! Our Showmax subscription had to be renewed in January when the card we used to pay expired. We tried to put the new card info in and was told there is a problem between Showmax and FNB that they are aware of and need to resolve (in short the direct debits cannot be set up). After several emails to Showmax with them saying they were aware of the problem we gave up.

Now, at the end of August we thought we would try again and I would subscribe to see if we could work around the FNB problem. I began the subscription process but could not get past the second page because the OTP I need to proceed does not reach my Vodacom mobile number. I contacted the customer care chat and the person told me I should try using another number as this was a known issue that they are trying to address with service providers. So I tried my partner’s number (he is also on Vodacom) and no luck. This despite the fact that Showmax and Vodacom apparently have an agreement that is advertised by Vodacom.

Showmax clearly do not care about getting new customers or retaining old ones. I wish I could have given a minus star rating.