SHOWMAX DISGUSTING

I have been a showmax pro customer for a year now. I was recently informed that showmax pro would be shutting down but ALL subscribers will be moved to dstv compact plus ( if they wished ) at the same price to make up for any inconveniences caused and to ensure customer satisfaction, i would assume. I contacted the multichoice call centre a few days later to enquire when i was going to receive this offer as other subscribers i know had already received this offer. After 5 days of not being answered and a lack of proper response i was informed through the MULTICHOICE centre that i was not selected for this offer and that only CERTAIN SELECTED CUSTOMERS were getting the compact plus offer. This is contrary to what showmax is telling media outlets and are giving off the impression that ALL subscribers will be taken care of. This is not the case and is totally ***** and unprofessional behaviour from Showmax. What criteria are they even using for their selected customers? A lottery system? It's definitely not a loyalty system because customers who are only subscribed for a few days have received their "special offer". The fact that they do not have a call centre to personally speak with agents and resolve issues speaks volumes.