Showmax died recently

I have trouble to convince Showmax that I do have a valid subscription, but they keep my account suspended. Numerous e-mails have been ignored by *** AND *** in which I have sent them proof of my payment through Vodacom as part of the Vodacom Fibre package since July 2019. At that time I had been subscribed through DSTv too and paid double subscription for 9 months until I cancelled DSTv at the end of March 2020. They simply cannot figure it out that I am still subscribed with the payment just coming through a different channel. As a matter of fact, I am due to nine months credit/refund if they realy want to be fair. Client support is virtually non-existing. Even Live Chat on their website is not alive at all. Really pathetic!