Showmax Debited My Account After Cancellation

I am extremely frustrated with how Showmax is handling my issue. I cancelled my Showmax subscription, yet on 11 June 2025, they still debited money from my bank account.

When I contacted support, I spoke to Marcia Nomawethu, who told me that Showmax had supposedly tried to debit my account for the past two months. That is completely false – I checked my bank statements and there is no sign of any previous debit attempts.

Then another agent, Bongisile, told me I was being charged for an “EPL Mobile bundle,” even though I never subscribed to any such bundle. I cancelled my account completely – not part of it – and I even provided proof of cancellation and a screenshot showing the debit.

Despite all of this, I am still not being refunded. My money was taken without my consent, and the explanations I’m receiving don’t make sense.

I am demanding a full refund immediately. This level of service is unacceptable, and I feel like I’m being ignored and misled.

Reference Number: ***0

Showmax, please resolve this urgently!