KP
Karla P
1 reviews | Active since Jan 2025
07 Jan 2025, 21:05
Showmax customer support is pathetic.
For the past 8 months Showmax has been deducting their subscription fee from my account. That would have been fine if I had access to it! I had an Showmax account that I stopped because I no longer wanted it. It was never stopped and they are continuing to bill me. I sent email upon email supplying them with bank statements like they request every time only for them to inform me each time to whom the account is now linked. I have asked them nicely, it didn’t work, I resorted to threats of name and shame on social and that also has not worked in the slightest. This is still ongoing as they now just stopped replying to me completely and all the while some random people are enjoying free Showmax and I’m the paying for it. Their customer service is the worst I have ever come across and the people they employ are borderline mentally challenged to put it nicely. I hope one of their dimwits who has more than 2 braincells sees this rant of mine and decides to put the little bit of grey matter they poses to use to sort this out as I am now strongly considering opening a case of theft against them out of pure desperation.
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Replies (4)0
Replies (4)
Showmax's replyOfficial
08 Jan 2025, 08:47 Hi Karla
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
Showmax's reply08 Jan 2025, 08:47
Official
Hi Karla
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
KP
Karla P's updateReviewer Update
09 Jan 2025, 21:27So yesterday I received 2 calls from Showmax from 2 different service agents. Both apologised about what has been going on and promised to sort this out. The first agent said he’ll send me an email to which I must reply with a bank statement reflecting the deductions from my account. SURPRISE!! No email. The second (Joy was her name) agent that was totally oblivious to the other one that made contact said there’s no need for a bank statement as they can see on their side that it was a huge mess up and she’ll arrange for a refund ASAP and stop the service. She said I can expect an email from her a little bit later as confirmation. SURPRISE!! No email!! I called the number that Joy phoned me from and no one knows who she is. I informed the person of what’s going on and was told I have no active subcription nor have I had a subscriptio for many years. How untrained are the people you employ Showmax? Do you just employ anyone off of the streets and sit them down with a PC and a headset for calls? I guess that might actually be the case by looking at the numerous other complaints hete. So it’s now more than 24hrs later and I’ve gotten nowhere with Showmax yet again. It seems that the poor customer service isn’t just with their frontline email teams but also reaches to the staff that read my complaint. Let’s see who calls tomorrow after reading this and giving empty promises. I sincerely hope people read my complaint and ongoing struggle and decides to not get a Showmax subscription based on the appalling service they give. Will update again.
KP
Karla P's update09 Jan 2025, 21:27
Reviewer Update
So yesterday I received 2 calls from Showmax from 2 different service agents. Both apologised about what has been going on and promised to sort this out. The first agent said he’ll send me an email to which I must reply with a bank statement reflecting the deductions from my account. SURPRISE!! No email. The second (Joy was her name) agent that was totally oblivious to the other one that made contact said there’s no need for a bank statement as they can see on their side that it was a huge mess up and she’ll arrange for a refund ASAP and stop the service. She said I can expect an email from her a little bit later as confirmation. SURPRISE!! No email!! I called the number that Joy phoned me from and no one knows who she is. I informed the person of what’s going on and was told I have no active subcription nor have I had a subscriptio for many years. How untrained are the people you employ Showmax? Do you just employ anyone off of the streets and sit them down with a PC and a headset for calls? I guess that might actually be the case by looking at the numerous other complaints hete. So it’s now more than 24hrs later and I’ve gotten nowhere with Showmax yet again. It seems that the poor customer service isn’t just with their frontline email teams but also reaches to the staff that read my complaint. Let’s see who calls tomorrow after reading this and giving empty promises. I sincerely hope people read my complaint and ongoing struggle and decides to not get a Showmax subscription based on the appalling service they give. Will update again.
Showmax's replyOfficial
10 Jan 2025, 15:21Hi Karla
We do apologies for the delays and the inconvenience caused to you. Our escalation team has made this a priority case, and they are working on it , and will contact you soon.
Kind regardsShowmax: Hello Peter Team
We do apologies for the delays and the inconvenience caused to you. Our escalation team has made this a priority case, and they are working on it , and will contact you soon.
Kind regardsShowmax: Hello Peter Team
Showmax's reply10 Jan 2025, 15:21
Official
Hi Karla
We do apologies for the delays and the inconvenience caused to you. Our escalation team has made this a priority case, and they are working on it , and will contact you soon.
Kind regardsShowmax: Hello Peter Team
We do apologies for the delays and the inconvenience caused to you. Our escalation team has made this a priority case, and they are working on it , and will contact you soon.
Kind regardsShowmax: Hello Peter Team
KP
Karla P's updateReviewer Update
14 Jan 2025, 20:22Thanx for the reply on my message but since Friday, no one from Showmax has made contact with me! If this is how you handle a priority case I really don’t know. As u already have all my info as well as my original reference number I expect an immediate refund to be made and expect the monies to reflect in my account by Friday!
KP
Karla P's update14 Jan 2025, 20:22
Reviewer Update
Thanx for the reply on my message but since Friday, no one from Showmax has made contact with me! If this is how you handle a priority case I really don’t know. As u already have all my info as well as my original reference number I expect an immediate refund to be made and expect the monies to reflect in my account by Friday!