VF
Vuyiseka F

1 reviews | Active since Nov 2020

19 Jul 2024, 14:20

Showmax Customer Service Fail

I've been trying to link my Showmax account to my DSTV subscription for months now, but despite my efforts, the issue remains unresolved. Showmax's customer service has been particularly disappointing. Despite reaching out on Twitter and being directed to a chatbot, the problem persists. None of the provided steps work, and my account is still not linked.

I've sent numerous videos and screenshots detailing the issues, but have received no real assistance. It's incredibly frustrating to deal with such poor support. I am now requesting reference numbers for all my calls, reviews, and Facebook chats, as I plan to submit a formal complaint to ICASA.

Showmax Customer Service Fail Despite my efforts to link my Showmax account to DSTV, the issue remains unresolved. Showmax directed me to a chatbot on Twitter, which hasn't helped. None of the provided steps work, and I've sent numerous videos and screenshots without receiving real assistance. This lack of support is unacceptable. I need reference numbers for my calls, reviews, and Facebook chats as I will be filing a formal complaint with ICASA.

0
Replies (2)
Showmax
Showmax's reply19 Jul 2024, 14:30
Official
Hi Vuyiseka.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 
Kind regards,Showmax: Hello Peter Team

Best regards,

VF
Vuyiseka F's update19 Jul 2024, 16:16
Reviewer Update
Thank you to Hlengiwe Mkhize for the prompt response and sorting out my issue. Thank you so much after a long week of struggling she helped within minutes I was sorted. You're star.