Showmax-Credit three months delay and Bank charges

On the the 28 March 2022, I made two payments for my subscription using different bank Capitec and FNB as my account was suspended and both payments went through although FNB delayed sending payment and it started to reflect after two days and it was showing pending... then later I sent a query to showmax asking them to credit my account for the following as I made two payments. Then they asked for proof of payment for both accounts and I sent it to them. And until now my account is still suspended they kept on telling me that my query has been escalated. It's been two to three months now. This is unacceptable, I can't watch and the worst thing is they kept on debiting my FNB account causing bank charges of R194. I want to know as they haven't resolved my query and they owe me who is going to pay for my bank charges?