Showmax Baddie

Good day I have a problem I recently made a payment for showmax on the 9th January 2026 but now I'm told to pay again I even provided my proof of payment and statement but I'm still told to make a payment I spoke to thandeka she's very rude and also spoke to Minenhle she's very clueless about her job she told me to contact dstv even after I have told her that I don't have dstv account. She couldn't help. Customer service keep asking for me to send a statement and my dstv account I keep repeating myself over and over again, useless service if you ask me.