SHOWMAX ARE *******

I am very upset and annoyed. I subscribed to Showmax, but later decided this was not for me anymore. I cancelled my subscribtion via the app on the 23 of July 2019. However it seems Showmax didnt get the memo as I am still being billed and my bank account is still being debited the R99 subscription fee twice a month by the way. I went onto their website to find a email address or contact number to inveatigate and it suggested a live chat which did not help at all. They were unable to assist and if I didnt reply after 2-6 minutes they end the chat. This is *****.