Showmax account not linking - VERY VERY VERY POOR and FRUSTRATING SERVICE

I have been constantly calling Multichoice for over 3 months now, complaining that since they launched the new showmax I have not been able to watch, I have made calls to the help desk number sometimes 3 times a day which lasted for over an hour each. Taken through the steps to relink my account to no luck, provided them with my personal login details of which they also could not succeed in link my account. If it's not an error that just says error, then its the activation link that does not come through. I was told to send an email and log it as an escallation which I did and to this day no one bordered to even call me or send an email to update me of the status of my escalation. I have been told to be patient and wait. Well I have waited for over 3 months and to this day no one cares to even call, message or email. Today Saturday the 16 of March 2024 after 2 calls that lasted over 30 minutes each, I was told to to to Showmax via chat which I have been chatting to a lady called Siphesihle... She could not help either, instead she kept asking me to check Google Certification even after I repeatedly told her that I am using DSTV Explora Ultra for showmax, Apple TV and Internet browser she is still asking. I asked her to provide me with the details of her surname, supervisor, manager or whoever she reports to and she refused. Instead she tells me to send an email to *** which I also sent by the way on the 23rd of February 2024 and to this day haven't received any respond nor communication.

Last weekend of the 9th of March, I called again and spoke to 3 different help desk consultants. One of them was Anelvia Sharpe, after a long call when I asked for a manager at 21h45 she said she found one of the supervisors who will come and talk to me. No one came. At 22h02 she then said her name is Nolubabalwa she is not sure what's her surname is. She later said the supervisor knocked off and she will call me the following day, I am still waiting for that call.

Lonwabo Msino

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