Showmax

We extended our contract with dstv 6 weeks ago for another 2 yrs which is inclusive of showmax. To date we still don't have showmax after umpteen phone calls at our cost and then promises they will return the call which never happens. Then we do live chats that get us nowhere. It is frankly quite disgusting that their support system is virtually non existence and we are paying for something we don't have! We can't get it on our TV or phone! They take the money but don't deduct what we aren't getting. How can this be? As far as stars go I have to give them 0 out of 5.