WB
Walter B
1 reviews | Active since Jun 2019
08 Feb 2024, 14:39
SHOWMAX 2.0 *******!!!
I have been getting an error 402 message payment required since the start of February 2024. I have written dozens of emails to DStv and Showmax because the accounts are linked to try to resolve this issue without success. I have sent proof of payment and made phone calls to DStv, but I get all sorts of excuses. It's truly unbelievable the stories that I've heard. DStv told me that it will be fixed after 13 February when the transition to the new Showmax will be completed. Then today another story that I must change my payment method on the New Showmax app, without explaining what method I must use for payment. Then unbelievably I just spoke to a bot consultant that said that the new Explora 3B is not supported by the new Showmax app and that it is only supported by the Explora Ultra and Streama. He said I must try another device. ***!!! I'm going to cancel this *******, I'm sick and tired of dealing with *****s!
Helpful (0)
Replies (2)0
Replies (2)
Showmax's replyOfficial
09 Feb 2024, 16:37Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
Best regards,
Showmax's reply09 Feb 2024, 16:37
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
Best regards,
WB
Walter B's updateReviewer Update
09 Feb 2024, 17:33I just received a call from a consultant at Showmax who profusely apologized for the inconvenience that I experienced with this issue and she also confirmed that at present only the Explora Ultra and Streama are supported by the new Showmax app. She also said that they are working hard to get the other Explora models to work with the new Showmax app, even though a precise date is unknown. Waiting in anticipation...
WB
Walter B's update09 Feb 2024, 17:33
Reviewer Update
I just received a call from a consultant at Showmax who profusely apologized for the inconvenience that I experienced with this issue and she also confirmed that at present only the Explora Ultra and Streama are supported by the new Showmax app. She also said that they are working hard to get the other Explora models to work with the new Showmax app, even though a precise date is unknown. Waiting in anticipation...