HG
Hannelie G
1 reviews | Active since Mar 2025
09 May 2025, 11:03
Showmax
I have connected to showmax with EFT payment after the free trial! They debited my bank account WITHOUT my permission! There is no ways to get in touch with showmax! The virtual robot is useless! How do I stop them from debitting my account?
Helpful (0)
Replies (5)0
Replies (5)
Showmax's replyOfficial
09 May 2025, 16:03 Hi Hannelie
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
Showmax: Hello Peter Team
Showmax's reply09 May 2025, 16:03
Official
Hi Hannelie
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
Showmax: Hello Peter Team
HG
Hannelie G's updateReviewer Update
09 May 2025, 16:06Yes this is the response I see to all of the complaints to showmax!....will see what happens!!!
HG
Hannelie G's update09 May 2025, 16:06
Reviewer Update
Yes this is the response I see to all of the complaints to showmax!....will see what happens!!!
HG
Hannelie G's updateReviewer Update
09 May 2025, 17:25Thankyou! I was phoned by one of your agents Boyze and we resolved the issue with the debit order hopefully! We will see if it gets deducted again, and if it does I will never touch showmax again!!!!........
I would EFT or get a voucher for another month if I would like to continue watching showmax!
Please train your people to do be able to resolve issues before it goes public!!!....this is what they probably get paid for is it not?
Thanx to Boyze for trying to make things right, that is how sales people must be trained to do there jobs!
Regards
Hannelie Gabanyi
I would EFT or get a voucher for another month if I would like to continue watching showmax!
Please train your people to do be able to resolve issues before it goes public!!!....this is what they probably get paid for is it not?
Thanx to Boyze for trying to make things right, that is how sales people must be trained to do there jobs!
Regards
Hannelie Gabanyi
HG
Hannelie G's update09 May 2025, 17:25
Reviewer Update
Thankyou! I was phoned by one of your agents Boyze and we resolved the issue with the debit order hopefully! We will see if it gets deducted again, and if it does I will never touch showmax again!!!!........
I would EFT or get a voucher for another month if I would like to continue watching showmax!
Please train your people to do be able to resolve issues before it goes public!!!....this is what they probably get paid for is it not?
Thanx to Boyze for trying to make things right, that is how sales people must be trained to do there jobs!
Regards
Hannelie Gabanyi
I would EFT or get a voucher for another month if I would like to continue watching showmax!
Please train your people to do be able to resolve issues before it goes public!!!....this is what they probably get paid for is it not?
Thanx to Boyze for trying to make things right, that is how sales people must be trained to do there jobs!
Regards
Hannelie Gabanyi
Showmax's replyOfficial
09 May 2025, 21:03 Dear Hannelie,
Thank you for your feedback and for taking the time to provide a detailed response. We’re pleased to hear that Boyze was able to assist you and that the issue appears to be resolved. We understand your frustration regarding the initial experience and sincerely apologize for the inconvenience caused. Your comments regarding service delivery and staff training are noted and will be shared with the relevant teams to ensure ongoing improvement. Should the debit order issue reoccur, please don’t hesitate to reach out to us directly — we will prioritize it immediately.
Thank you for your feedback and for taking the time to provide a detailed response. We’re pleased to hear that Boyze was able to assist you and that the issue appears to be resolved. We understand your frustration regarding the initial experience and sincerely apologize for the inconvenience caused. Your comments regarding service delivery and staff training are noted and will be shared with the relevant teams to ensure ongoing improvement. Should the debit order issue reoccur, please don’t hesitate to reach out to us directly — we will prioritize it immediately.
Showmax's reply09 May 2025, 21:03
Official
Dear Hannelie,
Thank you for your feedback and for taking the time to provide a detailed response. We’re pleased to hear that Boyze was able to assist you and that the issue appears to be resolved. We understand your frustration regarding the initial experience and sincerely apologize for the inconvenience caused. Your comments regarding service delivery and staff training are noted and will be shared with the relevant teams to ensure ongoing improvement. Should the debit order issue reoccur, please don’t hesitate to reach out to us directly — we will prioritize it immediately.
Thank you for your feedback and for taking the time to provide a detailed response. We’re pleased to hear that Boyze was able to assist you and that the issue appears to be resolved. We understand your frustration regarding the initial experience and sincerely apologize for the inconvenience caused. Your comments regarding service delivery and staff training are noted and will be shared with the relevant teams to ensure ongoing improvement. Should the debit order issue reoccur, please don’t hesitate to reach out to us directly — we will prioritize it immediately.
Showmax's replyOfficial
14 May 2025, 16:49 Dear Hannelie,
One of our agents, Boyce, attempted to call you back as per your agreement for a follow-up on the 14th. Kindly let us know a convenient time for us to reach out to you.
Warm regards,
Showmax Team
One of our agents, Boyce, attempted to call you back as per your agreement for a follow-up on the 14th. Kindly let us know a convenient time for us to reach out to you.
Warm regards,
Showmax Team
Showmax's reply14 May 2025, 16:49
Official
Dear Hannelie,
One of our agents, Boyce, attempted to call you back as per your agreement for a follow-up on the 14th. Kindly let us know a convenient time for us to reach out to you.
Warm regards,
Showmax Team
One of our agents, Boyce, attempted to call you back as per your agreement for a follow-up on the 14th. Kindly let us know a convenient time for us to reach out to you.
Warm regards,
Showmax Team