Shocking service from Showmax

Extremely frustrated with service from Showmax. Problem with activating. Firstly told there was a technical problem and that Technical was working on it and that they would respond in 24 hours all this in a chat with someone from Showmax. This never happened and then to be told the next day that it takes up to 48 hrs and not 24. Surely these customer care people should be trained adequately and give customers correct information first time. I was then asked to check the next day as to status of complaint/ issue of activating. Now I get told that I am not the only person with this problem and that it looks like it is going to be a while before this issue will be resolved. How without knowing what the issue is and it certainly in my opinion is not complicated as all Showmax is doing is to activate an account and link it to my DSTV account.What about new customers trying to activate accounts?

Also customer care staff continue to give incorrect information. Asking me to purchase a Showmax voucher and that my dstv account will be credited with amount used to purchase voucher and then only to be told shortly after that no I won’t be credited because I am a premium account holder at dstv. And again for a second time to tell me that I am not the o my person with this problem and that I should simply just wait for technical at Showmax to resolve the problem. What terrible service with a very bad attitude.